Terms of Service

Last updated: March 15, 2025

Welcome to Metislounge. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms of Service, you should not access or use our website.

Overview

This website is operated by Metislounge. Throughout the site, the terms “we,” “us,” and “our” refer to Metislounge. By visiting our site and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service.

These terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Eligibility

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any applicable laws while using our services.

Products & Services

Metislounge offers pet-related products including accessories, beds, carriers, bowls, and toys. We strive to ensure that all product descriptions, images, and details are accurate and up to date.

  • Product availability may change without notice
  • We reserve the right to limit quantities of any product
  • We may discontinue products at any time

We do not guarantee that product colors or details displayed on your device will be completely accurate.

Pricing & Payments

All prices listed on our website are in U.S. dollars unless otherwise stated. Prices are subject to change without prior notice.

  • Payments must be completed at checkout
  • We reserve the right to refuse or cancel any order
  • Orders may be limited per customer or household

For more details about accepted payment options, please visit our Payment Methods page.

Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity.

  • Orders may be canceled before shipment
  • Once shipped, orders cannot be canceled
  • Customers may request changes through our Cancel / Change Order page

We may attempt to contact you if any changes are required for your order.

Shipping & Delivery

Shipping times and costs are outlined in our Shipping & Delivery Policy. By placing an order, you acknowledge and accept these shipping terms.

We are not responsible for delays caused by carriers or incorrect shipping information provided by customers.

Returns & Refunds

Our return and refund procedures are detailed in our Return & Refund Policy. By purchasing from our store, you agree to these conditions.

User Responsibilities

You agree to use this website responsibly and not to:

  • Engage in fraudulent or harmful activity
  • Attempt to gain unauthorized access to our systems
  • Use the site in a way that could damage or disrupt services

We reserve the right to terminate access to our services if these terms are violated.

Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of Metislounge and is protected by applicable intellectual property laws.

  • Content may not be copied, reproduced, or distributed without permission
  • Unauthorized use may result in legal action

For copyright-related concerns, please refer to our DMCA page.

Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of these external providers.

Use of third-party services is at your own risk and subject to their respective terms.

Limitation of Liability

To the fullest extent permitted by law, Metislounge shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

We do not guarantee uninterrupted or error-free service and are not responsible for any technical issues beyond our control.

Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

For more details, please refer to our Disclaimer page.

Privacy

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy to understand how your information is collected and used.

Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United States.

Store Information

If you have any questions about these Terms of Service, please contact us:

Store: Metislounge
Address: 218 Weston Rd, Wrightsville, GA 31096, United States
Email: support@metislounge.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

For more information, you may visit:

Thank you for choosing Metislounge. Your trust and satisfaction are important to us.