Terms of Service

Last Updated: August 2026

Welcome to Metislounge. These Terms of Service explain the terms and conditions that apply when you access or use our website, browse our products, place an order, or otherwise interact with our online store. By accessing or using the website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Please review these terms carefully before using our website or purchasing products. If you do not agree with any part of these terms, please do not use the website or place an order.

Use of Our Website

Metislounge provides this website as an online shopping platform where customers can browse available products, review product information, and place orders. You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You may not use our website to attempt to gain unauthorized access to accounts, systems, data, or website functionality. You also agree not to interfere with the website or use automated methods in a way that could negatively affect its normal operation.

Product Information

We make reasonable efforts to present product descriptions, images, measurements, colors, materials, and other product information as accurately as possible. However, the appearance of product colors may vary depending on the customer's device, display settings, lighting, and other factors.

Product availability, pricing, descriptions, and other information may be updated from time to time. We reserve the ability to correct inaccurate information or update product details when necessary.

Orders and Purchases

When you place an order through Metislounge, you are submitting a request to purchase the selected products. You are responsible for reviewing your order details, including the products, quantities, sizes, colors, shipping information, and other applicable information before completing checkout.

After an order is submitted, you may receive an order confirmation by email. An order confirmation indicates that we have received your order information but does not necessarily guarantee that every item will remain available until fulfillment.

Metislounge reserves the right to cancel or decline an order when necessary, including situations involving product availability, pricing or listing errors, incomplete order information, suspected fraudulent activity, or other circumstances that prevent the order from being properly fulfilled.

Pricing and Payment

Product prices are displayed on the website at the time of purchase. Prices may change without prior notice, but changes will not affect an order that has already been successfully processed unless otherwise required to correct an obvious pricing or listing error.

Customers are responsible for providing accurate payment and billing information when completing an order. Payment must be successfully authorized before an order can proceed through the fulfillment process.

If a payment cannot be authorized, is declined, or requires additional verification, the order may be delayed or canceled until the payment issue has been resolved.

Shipping and Delivery

Orders are generally processed within 1 business day. The standard estimated transit time is 2–6 business days after an order has been shipped.

Our standard shipping fee is a flat rate of $6.99. Orders may be delivered through USPS, UPS, or FedEx depending on the order and destination.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time or during weekends may begin processing on the next available business day.

Delivery estimates are provided for informational purposes and may be affected by carrier operations, weather, holidays, transportation conditions, or other circumstances outside our control.

Returns and Refunds

Metislounge accepts eligible return requests within 60 days from the date of delivery. Returned items should generally be in their original condition, unworn, unused, and free from damage, stains, or other signs of use.

Once an eligible return has been received and reviewed, approved refunds are processed within 12 days. Metislounge does not charge return fees under the standard return process.

For complete information about eligible returns, refund processing, and return instructions, customers should review our Return & Refund Policy or contact our customer support team.

Account Information

If account registration is available on our website, you are responsible for maintaining accurate account information and protecting the confidentiality of your account credentials.

You are responsible for activity conducted through your account and should contact us promptly if you believe that your account information has been accessed or used without authorization.

Intellectual Property

The content available on the Metislounge website, including text, product descriptions, graphics, images, logos, page layouts, designs, and other materials, may be owned by or used by Metislounge and may not be copied, reproduced, modified, distributed, or republished without appropriate authorization.

You may access and use website content for personal shopping and informational purposes. Any unauthorized commercial use, reproduction, or redistribution of website content is prohibited.

Prohibited Activities

When using our website, you agree not to misuse the website, attempt to interfere with its operation, introduce malicious code, access information that does not belong to you, impersonate another person, or use the website for fraudulent or unlawful purposes.

We may restrict or terminate access to website features when necessary to protect the website, our customers, our business operations, or the integrity of our services.

Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites. These services may operate independently from Metislounge. We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of a third-party service may be subject to that provider's own terms and conditions and policies.

Website Availability

We aim to keep our website available and functioning properly, but uninterrupted access cannot always be guaranteed. Temporary interruptions may occur because of maintenance, technical issues, updates, hosting problems, or other circumstances.

We may update, modify, suspend, or discontinue portions of the website when necessary. Such changes may be made to improve functionality, maintain security, or support our ongoing operations.

Limitation of Responsibility

Metislounge makes reasonable efforts to provide accurate website and product information. However, we do not guarantee that every piece of website content will always be complete, current, or free from errors.

To the extent permitted by applicable requirements, Metislounge is not responsible for circumstances beyond our reasonable control, including carrier delays, interruptions to third-party services, technical failures, or other events that prevent normal website or order operations.

Changes to These Terms

Metislounge may update these Terms of Service from time to time to reflect changes to our website, services, business operations, or policies. When changes are made, the updated version will be posted on this page along with the applicable update date.

Your continued use of the website after updated terms are posted indicates your acceptance of the revised Terms of Service.