Return & Refund Policy
Last Updated: August 2026
At Metislounge, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within our 60-day return period, subject to the conditions outlined below. This policy explains the return eligibility requirements, return process, refund procedures, and important information customers should know before sending an item back.
Return Period
Customers may request a return within 60 days of the date the order was delivered. Return requests submitted after the 60-day return period may not be eligible for acceptance.
We recommend contacting our customer support team as soon as possible if you decide that you would like to return an item. This allows us to provide the appropriate return instructions and help ensure that your request is handled efficiently.
| Return & Refund Information | Details |
|---|---|
| Return Window | 60 days from delivery |
| Refund Processing | Within 12 days after approval |
| Return Fees | No return fees |
Return Eligibility
To help ensure that returned merchandise can be properly inspected and processed, items should be returned in their original condition. Whenever possible, returned items should be unworn, unused, and free from damage, stains, odors, or other signs of use.
Items should also be returned with their original packaging, tags, labels, accessories, and other materials that were included with the order, where applicable.
We recommend carefully inspecting your purchase after delivery. If an item arrives damaged, defective, incorrect, or otherwise different from what was ordered, please contact our support team promptly so that we can review the issue and provide appropriate assistance.
Items That May Not Qualify
A return may be declined if an item has been significantly used, altered, damaged after delivery, washed, stained, or returned in a condition that prevents it from being resold. Items missing essential components or showing signs of improper use may also be ineligible.
If you are unsure whether an item qualifies for a return, please contact our customer support team before sending it back. Our team can provide guidance based on the specific order and item.
How to Request a Return
To begin a return, please contact support@metislounge.com and provide your order information. Please include your order number and a brief explanation of the reason for the return.
- Contact our customer support team with your order number.
- Tell us which item or items you would like to return.
- Provide the reason for your return when requested.
- Wait for return instructions from our support team.
- Package the approved item securely and follow the provided return instructions.
- Once the returned item is received and reviewed, we will process the eligible refund.
Please do not send a return to an address that has not been provided or confirmed by our customer support team. This helps prevent delays in receiving and processing your return.
Return Shipping
No return fees are charged by Metislounge. Customers will receive return instructions from our support team after submitting a return request.
Please keep any applicable shipping receipt or tracking information until the return has been successfully received and processed. Tracking information may be helpful if there is a delay during the return shipment.
Refund Processing
Once an eligible returned item has been received and reviewed, the refund will be processed within 12 days.
After the refund has been issued, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution used for the original purchase.
Refunds are generally issued to the original payment method used to complete the order. Customers should retain their order confirmation and payment information until the return and refund process has been completed.
Refunds for Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or different from the item ordered, please contact us as soon as possible at support@metislounge.com.
Depending on the situation, we may request photographs or additional information to help us understand the issue and determine the appropriate resolution. Please keep the item and its original packaging until our support team provides further instructions.
Order Information
To help us process your request efficiently, please provide accurate order information when contacting our support team. Your order number, email address used during checkout, item name, and reason for the return may be required.
Providing complete information helps our team locate your order and respond to your request without unnecessary delays.