At Metislounge, we want you to shop with confidence. This Return & Refund Policy explains our return eligibility, refund timelines, and step-by-step process in a clear and transparent way.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered. Returned items must meet the following conditions:

• Items must be unused, unworn, and in original condition
• All original tags and packaging must be included
• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a return or refund.

2. Refunds & Processing Time

Once your returned item is received and inspected, we will notify you of the approval status of your refund. If approved, refunds are issued to the original payment method.

3. No Fees Policy

Metislounge does not charge any return or refund fees. This means:

• No restocking fees
• No refund processing fees
• No hidden charges

The refunded amount will match the item price paid at checkout, excluding original shipping costs unless otherwise required by applicable law.

4. Incorrect or Incomplete Shipping Address

If an order cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, the order may be canceled or returned. In such cases, eligibility for refunds will be handled in accordance with this Return & Refund Policy.

5. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at support@metislounge.com within 30 days of delivery
2. Provide your order number and reason for return
3. Wait for return instructions from our support team
4. Ship the item back according to the provided instructions

6. Contact Information

If you have any questions regarding returns or refunds, please contact us at:
Email: support@metislounge.com