Cancel/Change Order
Last Updated: August 2026
At Metislounge, we understand that customers may occasionally need to cancel an order or request a change after completing a purchase. Because orders may move into processing quickly, we recommend contacting our customer support team as soon as possible if you need to make any changes.
We will make reasonable efforts to accommodate cancellation and change requests when an order has not yet entered the fulfillment or shipping process. Once an order has been processed, packed, or shipped, changes may no longer be possible.
Cancellation & Change Information
| Request Type | Information |
|---|---|
| Order Cancellation | Contact us as soon as possible after placing the order |
| Order Changes | Subject to the current processing status of the order |
| Standard Handling Time | 1 business day |
| Cancellation Fee | No cancellation fee |
Canceling an Order
If you would like to cancel your order, please email support@metislounge.com as soon as possible. Include your order number and clearly state that you would like to cancel the order.
Our standard handling time is 1 business day, so cancellation requests should be submitted promptly. We will review the order status and determine whether the order can still be canceled before it enters fulfillment or shipping.
If the order has not yet been processed, we will make reasonable efforts to cancel it. If the order has already been packed, processed, or shipped, cancellation may no longer be available.
Changing an Order
If you need to change an order, please contact us as soon as possible after placing it. Depending on the order status, we may be able to assist with changes to the product, size, color, quantity, or other order details.
Order changes are subject to availability and processing status. We cannot guarantee that a requested change will be possible after an order has entered fulfillment.
Once an order has been packed or shipped, we may no longer be able to make changes to the order. If the order can no longer be changed, you may review our Return & Refund Policy for available options after delivery.
Shipping Address Changes
Customers are responsible for providing accurate and complete shipping information during checkout. If you discover an incorrect address after placing your order, please contact us immediately at support@metislounge.com.
We will make reasonable efforts to update the shipping address if the order has not yet been shipped. Once the package has been transferred to the carrier, address changes may no longer be possible through Metislounge.
Please carefully review your shipping address, including apartment or unit information, city, state, and ZIP code before completing your purchase.
Orders Already Shipped
Once an order has been shipped, it generally cannot be canceled or modified. If you no longer want an item after receiving it, you may request a return in accordance with our Return & Refund Policy.
Eligible returns may be requested within 60 days from the date of delivery, subject to the conditions described in our return policy.
Refunds for Approved Cancellations
When a cancellation is successfully approved before fulfillment or shipment, the applicable refund will be issued to the original payment method used for the order.
Approved refunds are processed within 12 days. After the refund has been issued, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
Metislounge does not charge cancellation fees for successfully approved cancellation requests.
How to Request a Cancellation or Change
- Contact support@metislounge.com as soon as possible after placing your order.
- Provide your order number.
- Clearly state whether you want to cancel the order or make a change.
- For changes, provide the exact information you would like updated.
- Wait for confirmation from our customer support team.
Please do not assume that an order has been canceled or changed until you receive confirmation from Metislounge. Submitting a request does not automatically stop an order that has already entered the fulfillment process.