Last updated: January 7, 2026

Below you will find answers to the most frequently asked questions about ordering, shipping, returns, payments, and policies at Metislounge. If you need further assistance, please contact us at support@metislounge.com.

1. Ordering

How do I place an order?

Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Orders are confirmed once payment is successfully authorized.

Can I change or cancel my order after placing it?

Orders may be changed or canceled only if they have not yet been processed or shipped. Please contact our support team as soon as possible. Once an order has shipped, it cannot be modified or canceled.

2. Shipping & Delivery

Where do you ship from?

All orders are shipped from our fulfillment location in the United States.

Do you ship internationally?

No. At this time, Metislounge ships within the United States only.

How much does shipping cost?

We offer a flat shipping rate of $6.99 on all orders, with no minimum purchase required.

How long does delivery take?

Orders are typically processed within 1 business day. Delivery usually takes 2–6 business days, depending on your location and carrier.

Which carriers do you use?

We ship orders via USPS, UPS, or FedEx. Carrier selection depends on order details and destination.

Will I receive tracking information?

Yes. Once your order has shipped, a tracking number will be sent to your email address.

3. Incorrect or Incomplete Shipping Address

What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information. Orders with incorrect or incomplete addresses are handled according to our Return & Refund Policy.

Please review your shipping details carefully before completing checkout.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the items meet the conditions outlined in our Return & Refund Policy.

Are there any return or refund fees?

No. Metislounge does not charge restocking, processing, or refund fees.

How long does it take to receive a refund?

Refunds are typically processed within 10 business days after the returned item has been received and inspected.

5. Payments

What payment methods do you accept?

We currently accept the following payment methods for purchases made on the Metislounge website:

• PayPal
• Venmo

What currency do you charge in?

All transactions are processed in United States Dollars (USD).

6. Products & Availability

Are product images accurate?

We strive to display products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings or manufacturing differences.

What if an item is out of stock?

Availability is subject to change. If an item becomes unavailable after you place an order, we will contact you with available options.

7. Privacy & Security

How is my personal information used?

Customer information is handled in accordance with our Privacy Policy. We use personal data only to process orders, provide customer support, and improve our services.

8. Intellectual Property & Legal

Who owns the content on this website?

All website content, including designs, images, text, and branding, is owned by or licensed to Metislounge and protected by intellectual property laws.

How do I report copyright infringement?

Please refer to our DMCA Policy for instructions on submitting a copyright claim.