Shipping & Delivery Policy

Last updated: March 15, 2025

At Metislounge, we are committed to delivering your pet essentials quickly, safely, and reliably. Whether you're shopping for cozy beds, playful toys, or everyday accessories, we understand how important timely delivery is for both you and your pets. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders, along with important details to help you understand each step of the process.

Our goal is to provide a smooth and transparent shipping experience. Please review the information below carefully before placing your order.

Order Processing

All orders placed on Metislounge are processed promptly to ensure fast delivery. Once your order is successfully placed, it enters our fulfillment system for verification, packaging, and dispatch.

Processing Time: 1 business day (Monday – Friday)
Processing Days: Orders are processed on business days only, excluding weekends and public holidays
Order Verification: Orders may be reviewed for accuracy and security before shipment

Orders placed after the daily cut-off time will be processed on the next business day. During peak seasons or high order volume periods, slight processing delays may occur, but we always strive to minimize any disruptions.

For additional details about placing orders or account-related information, you may visit our FAQs page.

Shipping Rates & Delivery Time

We offer a simple and transparent shipping structure for all domestic orders within the United States. Our flat-rate shipping ensures consistency and clarity for every purchase.

Shipping Timeline

Stage	Timeframe
Handling Time	1 Business Day
Transit Time	2 – 6 Business Days
Total Delivery Time	3 – 7 Business Days

Shipping Costs

Shipping Method	Cost
Standard Shipping (United States)	Flat Rate $6.99

Delivery times are estimates and may vary depending on factors such as weather conditions, carrier delays, or unforeseen logistical issues.

Cut-off Time

To ensure efficient order processing, we apply a daily cut-off time for same-day handling.

Cut-off Time: 5:00 PM (EST)
Applicable Days: Monday – Friday

Orders placed before 5:00 PM (EST) will typically be processed within the same business day. Orders placed after this time will be processed on the next business day.

This cut-off allows our team to carefully prepare each package while maintaining quality and accuracy for every shipment.

Shipping Carriers

We partner with trusted and reliable shipping carriers to ensure your order arrives safely and on time. Depending on your location and order details, your package may be shipped via one of the following carriers:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Carrier selection is determined automatically to optimize delivery speed and reliability. We prioritize secure handling and efficient transportation for all pet-related products.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details. This allows you to monitor your package in real time.

Tracking information is typically available within 24 hours after shipment
You can use the tracking number to check delivery status directly on the carrier's website
Email notifications may include updates such as shipment progress and delivery confirmation

If you do not receive your tracking information, please contact us through our Contact Us page for assistance.

Delivery Issues

While we strive for smooth delivery, certain issues may occasionally arise. Below are common situations and how we handle them:

Delays

Shipping delays may occur due to weather conditions, carrier disruptions, or high seasonal demand. If your order is delayed beyond the estimated delivery timeframe, we recommend checking your tracking information first.

Lost Packages

If your package is marked as delivered but cannot be located, please:

Check with neighbors or household members
Verify your shipping address
Contact the carrier directly for additional details

If the issue remains unresolved, please reach out to us so we can assist further.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrect or incomplete addresses may be delayed or returned.

If an address error is identified after placing an order, please contact us immediately via our Cancel / Change Order page.

Order Changes / Cancellation

If you need to modify or cancel your order, please act quickly as we process orders within a short timeframe.

Changes or cancellations must be requested before the order is shipped
Once shipped, orders cannot be modified
Customers may refer to our Cancel / Change Order page for full details

We recommend reviewing your order carefully before completing checkout to avoid any issues.

International Shipping

At this time, Metislounge only ships within the United States.

International shipping is currently not available
We do not ship to PO Boxes, APO/FPO addresses, or international destinations

We are continuously working to expand our services and may offer international shipping in the future.

Store Information

If you have any questions or need assistance regarding your order or shipping, please contact us using the information below:

Store: Metislounge
Address: 218 Weston Rd, Wrightsville, GA 31096, United States
Email: support@metislounge.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

For more information about our store and policies, you may visit: