Shipping & Delivery Policy
Last Updated: August 2026
At Metislounge, we are committed to providing a simple, reliable, and transparent shipping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered, including our handling time, estimated transit time, shipping fee, delivery services, order cut-off time, and customer support information.
Order Processing
Orders are processed during our regular business days. Our standard handling time is 1 business day. During this time, we verify the order information, prepare the items, package the order, and arrange shipment with the appropriate delivery carrier.
Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the daily cut-off time may begin processing on the next available business day. Orders placed during weekends may also begin processing on the following business day.
Shipping Information
| Shipping Information | Details |
|---|---|
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Shipping Cost | Flat rate of $6.99 |
| Order Cut-Off Time | 5:00 PM EST, Monday–Friday |
| Delivery Services | USPS, UPS, FedEx |
Shipping Cost
Metislounge currently charges a flat-rate shipping fee of $6.99 per order. The applicable shipping charge will be displayed during checkout before the order is completed.
Unless otherwise stated on a specific product, promotion, or offer, the standard shipping fee applies to eligible orders placed through our website.
Delivery Services
Orders from Metislounge may be shipped through one of the following delivery carriers:
- USPS
- UPS
- FedEx
The carrier selected for an order may vary depending on the package, destination, service availability, and fulfillment requirements. We select an appropriate delivery service to help ensure that orders can be shipped and tracked efficiently.
Estimated Delivery Time
After your order has been processed and shipped, the estimated transit time is 2–6 business days. Combined with our standard 1-business-day handling time, customers can generally expect the overall fulfillment and delivery process to take approximately 3–7 business days.
Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, shipping volume, and other circumstances outside our control.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM EST, Monday through Friday.
Orders placed before the cut-off time will generally be considered for processing on the applicable business day. Orders placed after 5:00 PM EST may be processed beginning on the next business day.
For example, an order placed after 5:00 PM EST on Friday may begin processing on the following Monday. Weekend orders may therefore require additional time before the handling period begins.
Delivery Tracking
Once your order has been shipped, tracking information may be provided through the email address associated with your order. Tracking allows you to monitor the progress of your package through the applicable carrier.
Please note that tracking information may not become active immediately after shipment. Carriers may require additional time to scan and update the package information in their tracking systems.
Shipping Delays
Although we work to process orders promptly, delivery may occasionally take longer than the estimated timeframe. Delays may occur because of severe weather, carrier service interruptions, transportation issues, holidays, high shipping volumes, incorrect address information, or other unexpected circumstances.
If your package appears to be delayed, please review the latest tracking information provided by the carrier. If the tracking information has not been updated for an extended period, please contact our customer support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout. Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
If you notice an error in your shipping information shortly after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist with corrections when the order has not yet been shipped.
Once an order has been shipped, we may not be able to change the delivery address. Additional shipping charges or other carrier requirements may apply if a package needs to be redirected or reshipped.
Delivery Issues
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or building management where applicable.
You may also contact the carrier directly using the tracking information associated with your order. If you are still unable to locate the package, please contact Metislounge customer support with your order number and tracking information so that we can review the available details.