Privacy Policy

Last updated: January 7, 2026

Metislounge ("we", "our", or "us") values your privacy and is committed to protecting the personal information of visitors and customers who access or use our website, metislounge.com.

This Privacy Policy explains in detail how we collect, use, store, protect, and disclose information when you browse our website, place an order, or interact with our services. We encourage you to read this policy carefully to understand your rights and our responsibilities.

By accessing our website or purchasing from us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies solely to information collected through our website and related services. It does not apply to information collected offline or through third-party websites that may be linked from our site.

Third-party services operate independently from Metislounge and are governed by their own privacy policies.

2. Information We Collect

We collect information to operate our business effectively, fulfill orders, and provide a reliable shopping experience.

Information you provide directly:

Full name
Email address
Shipping and billing address
Phone number (if provided)
Order details and purchase history
Communications sent to our support team

Information collected automatically:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Referring URLs

This information helps us understand how visitors interact with our website and allows us to improve usability and performance.

3. How We Use Your Information

We use your information strictly for legitimate business purposes, including but not limited to:

Processing and confirming customer orders
Arranging shipping and delivery
Providing customer service and responding to inquiries
Sending transactional emails such as order confirmations and shipping notifications
Preventing fraudulent transactions and unauthorized access
Complying with legal and regulatory obligations

We do not use your personal data for unsolicited marketing communications without your consent.

4. Legal Basis for Processing Data

We process personal information based on one or more of the following legal grounds:

The performance of a contract (order fulfillment)
Compliance with legal obligations
Our legitimate business interests
Your consent, where applicable

5. Payment Information

All payments on our website are processed through secure third-party payment gateways. Metislounge does not store or directly process full credit card or payment details.

Payment providers handle sensitive data in accordance with their own security standards and privacy policies.

6. Shipping & Order Fulfillment

To complete order delivery, we share necessary customer information such as name, shipping address, and contact details with logistics and shipping partners.

Shipping operations are governed by our Shipping & Delivery Policy.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze traffic, and improve the overall user experience.

Cookies may collect non-identifiable information such as browsing behavior and session data. You may disable cookies through your browser settings, though some website features may be limited as a result.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention periods may vary depending on legal, tax, accounting, or operational requirements.

9. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no system can be guaranteed to be completely secure. Users provide information at their own risk.