Privacy Policy
Last Updated: August 2026
At Metislounge, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, create an account, or otherwise interact with our online store.
This policy also explains how information may be used, how it may be shared with service providers, how we protect information, and the choices available to customers regarding their personal information.
Information We Collect
We may collect information that you voluntarily provide when using our website. Depending on how you interact with Metislounge, this may include your name, email address, phone number, billing information, shipping address, order details, and information you provide when contacting our customer support team.
When you place an order, we may also collect information necessary to process and fulfill the purchase, such as the products ordered, quantities, transaction details, shipping information, and order history.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, referring pages, pages viewed, approximate access times, and information about how you interact with the website.
This information helps us understand website usage, maintain website functionality, identify technical problems, improve performance, and provide a better shopping experience.
How We Use Your Information
Metislounge may use collected information for purposes related to operating and improving our online store. These purposes may include:
- Processing and fulfilling orders.
- Confirming purchases and providing order updates.
- Arranging shipping and delivery.
- Providing customer support.
- Responding to questions, requests, and inquiries.
- Processing returns, refunds, and other order-related requests.
- Maintaining and improving website functionality.
- Detecting and preventing fraudulent or unauthorized activity.
- Analyzing website performance and customer interactions.
- Communicating important information about orders or our services.
Order and Payment Information
When you purchase products from Metislounge, information necessary to complete the transaction may be processed through our ecommerce platform and payment service providers.
Payment information may be handled directly by the applicable payment provider. We do not need to store complete payment card details on our own systems in order to process an order. Payment providers may process information according to their own privacy policies and security practices.
We may retain order-related information such as your name, contact information, shipping details, products purchased, order amount, transaction status, and order history so that we can fulfill orders and provide customer service.
Shipping Information
When an order is placed, the shipping information provided at checkout may be shared with the appropriate fulfillment and delivery service providers as necessary to prepare and deliver your package.
Delivery providers may receive information such as your name, shipping address, contact information, and tracking-related details required to complete delivery.
Cookies and Similar Technologies
Metislounge may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.
Cookies may help remember certain preferences, maintain shopping functionality, understand website traffic, and improve the overall browsing experience. Some cookies may be provided by third-party services that support website analytics, functionality, or other features.
Most web browsers allow users to manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of some portions of the website.
How We Share Information
Metislounge does not sell personal information as part of our ordinary business operations. We may share information with trusted service providers when necessary to operate our website, process orders, deliver products, provide customer support, or perform other services on our behalf.
Depending on the transaction or service involved, information may be shared with ecommerce technology providers, payment processors, shipping carriers, website hosting providers, analytics services, customer support tools, and other service providers necessary to operate our business.
We may also disclose information when reasonably necessary to protect our website, customers, business operations, or property, investigate suspected fraud or misuse, respond to valid requests, or protect the security and integrity of our services.
Third-Party Services
Our website may rely on third-party services to provide payment processing, shipping, analytics, website functionality, customer support, or other features. These providers may process information according to their own privacy policies.
Metislounge does not control the privacy practices of independent third-party services. We encourage customers to review the applicable privacy information provided by those services when interacting with them.
Communications
We may use the contact information you provide to communicate with you about your orders, shipping updates, returns, refunds, customer service requests, account activity, or other information directly related to your interaction with Metislounge.
If you receive promotional communications from us, you may be provided with an option to unsubscribe where applicable. Even if you opt out of promotional communications, we may still send necessary transactional or service-related messages concerning your orders or account.
Data Security
We take reasonable measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is limited to situations where it is reasonably necessary to operate the website, fulfill orders, provide services, or perform authorized business functions.
While we take reasonable steps to protect information, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account credentials and personal information.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining transaction records, providing customer support, resolving disputes, preventing fraud, and maintaining appropriate business records.
The amount of time information is retained may vary depending on the type of information, the reason it was collected, and our operational requirements.
Your Privacy Choices
Depending on how you interact with Metislounge, you may have choices regarding certain personal information we maintain about you. You may contact us to request assistance with reviewing, correcting, or updating information associated with your account or order.
If you would like to make a privacy-related request, please contact our support team using the email address provided below. We may need to verify certain information before completing a request to help protect customer information from unauthorized access.
Children's Information
Our website is intended for general shopping use and is not designed to knowingly collect personal information directly from children. If you believe that a child has provided personal information through our website, please contact us so that we can review the situation and take appropriate steps.
Changes to This Privacy Policy
Metislounge may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, or information practices.
When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date. We encourage customers to review this page periodically to remain informed about how information is handled.