Cancel / Change Order Policy

Last updated: March 15, 2025

At Metislounge, we understand that plans can change. Whether you need to update your shipping details, modify items in your order, or cancel a purchase, we aim to make the process as smooth and transparent as possible.

This policy outlines how order cancellations and changes are handled, including timeframes, eligibility, and important conditions.

Overview

Because we process orders quickly to ensure fast delivery, requests to cancel or modify orders must be made within a limited timeframe.

Request Type Availability Conditions
Order Cancellation Available before shipment Must be requested before processing is completed
Order Modification Available before shipment Subject to order status and item availability
After Shipment Not available Please refer to Return & Refund Policy

This overview is for quick reference. Please read the full details below to understand the process completely.

Order Cancellation

You may request to cancel your order as long as it has not yet been processed or shipped.

  • Cancellations must be submitted as soon as possible after placing the order
  • Once the order enters the shipping stage, it can no longer be canceled
  • If approved, a full refund will be issued to your original payment method
  • No cancellation fees will be applied

Due to our fast processing time, we recommend contacting us immediately if you wish to cancel your order.

Order Changes

We allow modifications to orders before they are shipped. This may include:

  • Updating shipping address
  • Correcting contact information
  • Adjusting item quantities
  • Changing product variants (if available)

Please note:

  • All changes are subject to availability
  • Price differences may apply depending on the requested changes
  • Once the order is processed, changes may no longer be possible

To avoid issues, please review your order carefully before completing checkout.

How to Request a Cancellation or Change

To submit a request, please follow these steps:

  1. Visit our Contact Us page
  2. Provide your order number and request details
  3. Submit your request as soon as possible

Our team will review your request and respond promptly with confirmation or further instructions.

Orders Already Shipped

Once an order has been shipped, it can no longer be canceled or modified.

If you no longer want the item, you may initiate a return after delivery in accordance with our Return & Refund Policy.

Incorrect Shipping Information

If an incorrect shipping address is provided:

  • Please contact us immediately to request a correction
  • We will attempt to update the address if the order has not been shipped
  • We are not responsible for orders delivered to incorrect addresses provided by customers

In cases where a package is returned due to incorrect information, additional shipping fees may apply for reshipment.

Refunds for Canceled Orders

If your cancellation request is approved:

  • Refunds will be processed to the original payment method
  • No cancellation or processing fees will be charged
  • Processing time may vary depending on your payment provider

For more information about refund timelines, please refer to our Return & Refund Policy.

Limitations

While we strive to accommodate all requests, there are certain limitations:

  • Requests submitted after shipment cannot be processed
  • High order volume periods may affect response times
  • Some changes may not be possible due to inventory or system constraints

We appreciate your understanding and recommend contacting us as early as possible for the best outcome.

Store Information

If you need assistance with your order, please contact us:

Store: Metislounge
Address: 218 Weston Rd, Wrightsville, GA 31096, United States
Email: support@metislounge.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

You may also find helpful information on the following pages:

Thank you for choosing Metislounge. We are committed to providing a reliable and customer-friendly shopping experience.